FAQ
Shipping & Delivery
How long does shipping take?
Handling is 1–3 business days, transit is 6–10 business days, so 7–13 business days total. Ships from our supplier's warehouse in China. You'll receive a tracking number by email as soon as your order ships.
Where do you ship?
We ship to the 48 contiguous US states. Shipping is free.
Can I track my order?
Yes — you'll get a tracking number by email once your order ships, and you can track it any time from the Track Your Order page.
Returns & Refunds
What's your return window?
30 days from delivery. Item must be unused and in its original packaging.
Who pays for return shipping?
You pay return shipping unless the item arrived damaged or incorrect — in that case, return shipping is free.
How long until I get my refund?
Once we receive your return, refunds go back to your original payment method within 5–10 business days.
Orders & Payment
What payment methods do you accept?
We accept the payment methods shown at checkout, charged in USD.
When is my card charged?
At the time you place your order, not when it ships.
Can I change or cancel my order?
Email info@thelabelle.com as soon as possible — we can make changes before an order ships.
Products & Sizing
How do I know this is right for me?
Check the size and details on the product page before you order. If you're unsure, email info@thelabelle.com and we'll help you pick.
Customer Care
How do I reach you?
Email info@thelabelle.com or call (619) 320-8715, Mon–Fri 9:00 AM–5:00 PM PT. We reply within 1 business day.
Where are you located?
The Labelle is operated by Cairnstone LLC, a California limited liability company, 421 Broadway #5119, San Diego, CA 92101.
Shipping & Contact Summary
- Shipping: 7–13 business days to the 48 contiguous US states.
- Hours: Mon–Fri 9:00 AM–5:00 PM PT
- Email: info@thelabelle.com
- Phone: (619) 320-8715
- Address: 421 Broadway #5119, San Diego, CA 92101
- Business: The Labelle is operated by Cairnstone LLC, a California limited liability company (registration no. B20260038334).