Refund policy

The short version

You have 30 days from delivery to return an item. There is no restocking fee.

How to start a return

For example, if your shoes don't fit:

  1. Email info@thelabelle.com within 30 days of delivery with your order number, the item you're returning and the reason (for example, "too small").
  2. We reply within 1 business day with the return address and instructions.
  3. Pack the item unused, in its original packaging, and send it by a tracked service. Keep your tracking number.
  4. When your return arrives, we check it and refund your original payment method within 5–10 business days.

Returns go to our returns address: The Labelle returns, 421 Broadway #5119, San Diego, CA 92101. This is a returns address only, not our head office. We don't do direct exchanges: to change size, return the item for a refund and place a new order.

Condition

Item must be unused and in its original packaging.

Return shipping

You pay return shipping unless the item arrived damaged or incorrect — in that case, return shipping is free.

Refunds

Once we receive your return, refunds go back to your original payment method within 5–10 business days.

Damaged or incorrect items

If your order arrived damaged or isn't what you ordered, email info@thelabelle.com within 30 days of delivery with your order number and a photo. We'll make it right.

Questions

The Labelle is operated by Cairnstone LLC, a California limited liability company. Email info@thelabelle.com or call (619) 320-8715 (Mon–Fri 9:00 AM–5:00 PM PT) — we reply within 1 business day.

Shipping & Contact Summary

  • Shipping: 7–13 days to the 48 contiguous US states.
  • Hours: Mon–Fri 9:00 AM–5:00 PM PT
  • Email: info@thelabelle.com
  • Phone: (619) 320-8715
  • Address: 800 The Mark Ln #1808, San Diego, CA 92101
  • Business: The Labelle is operated by Cairnstone LLC, a California limited liability company (registration no. B20260038334).