Payment Policy

How you pay

Checkout is secure and encrypted. We accept the payment methods shown at checkout. We never see or store your full card number.

Currency and timing

All prices are in USD. Shipping is free, and there are no hidden fees. Your card is charged when you place the order, not when it ships.

On your statement

The charge appears under our business name, The Labelle (Cairnstone LLC). If you do not recognize a charge, email info@thelabelle.com before disputing it with your bank.

Refunds

Once we receive your return, refunds go back to your original payment method within 5–10 business days. See our Return and Refund Policy for what qualifies.

Security

The site runs over HTTPS. We do not sell or share your payment details with anyone.

Contact

Questions about a charge: email info@thelabelle.com or call (619) 320-8715 (Mon–Fri 9:00 AM–5:00 PM PT).

Shipping & Contact Summary

• Shipping: 7–13 business days to the 48 contiguous US states.
• Hours: Mon–Fri 9:00 AM–5:00 PM PT
• Email: info@thelabelle.com
• Phone: (619) 320-8715
• Address: 421 Broadway #5119, San Diego, CA 92101
• Business: The Labelle is operated by Cairnstone LLC, a California limited liability company (registration no. B20260038334).